Dec 9, 2020
We all have an app on our phone that we love. Yet what design thinking has not been able to solve, and in some ways has made worse, are the deeper, structural problems facing people today - namely, inequality, lack of opportunity and a global crisis in public health. If design is to be truly empathetic, as so many designers claim, I hope design thinking moves beyond making a more intuitive Spotify to take up these bigger challenges.